Need help with Shootzy AI? We're happy to assist.
For any questions, feedback, or issues, email us at [email protected]. We aim to respond within 1-2 business days. Please include your device model, iOS version, and a description of the problem (screenshots help a lot).
Each AI development costs credits. Credits come from one-time credit packs (they never expire) and from your subscription allowance (900 credits per month while your subscription is active). Your subscription allowance is spent first; unused monthly allowance does not roll over.
Yearly plans are billed once a year, but the 900-credit allowance is granted month by month across the year: a fresh 900 every month, not all at once.
No. If a processing job fails, the credits for that job are automatically refunded to your balance.
Sign in with the same Apple ID and account you used originally. Your subscription and credits are tied to your account and will sync automatically. Your gallery backup is restored from the cloud as well.
Subscriptions are managed by Apple. Go to Settings → your name → Subscriptions on your iPhone, or open the App Store and manage subscriptions there. Cancelling stops future renewals; you keep your allowance for the period you already paid.
Purchases are billed by Apple, so refunds are requested through Apple at reportaproblem.apple.com. Note that if Apple refunds a purchase, the remaining credits from that purchase are removed from your account.
In the app, go to Settings → Delete Account. This permanently deletes your profile, credits, creations, and all backed-up images from our servers. See our Privacy Policy for details.